scan for deleted tickets

2026-04-07 10:15:58 -05:00
parent 7da082275f
commit 03794ceb25
3 changed files with 42 additions and 4 deletions
--- a/services/surgeChecker.js
+++ b/services/surgeChecker.js
@@ -105,7 +105,7 @@ async function checkUnclaimedSurge(client) {
  const count = await Ticket.countDocuments({
    status: 'open',
    claimedBy: null,
-    createdAt: { $lte: cutoff }
+    createdAt: { $lte: cutoff, $ne: null }
  });
  if (count >= CONFIG.SURGE_UNCLAIMED_COUNT) {
    setCooldown('surge:unclaimed');
@@ -123,7 +123,7 @@ async function checkTier3UnclaimedSurge(client) {
    status: 'open',
    escalationTier: 2,
    claimedBy: null,
-    createdAt: { $lte: cutoff }
+    createdAt: { $lte: cutoff, $ne: null }
  }).lean();
  if (tickets.length > 0) {
    setCooldown('surge:tier3_unclaimed');