dockerfile and escalation change

handlers/buttons.js

@@ -203,7 +203,7 @@ async function handleButton(interaction) {
     }
     try {
       await interaction.deferReply();
-      await runEscalation(interaction, ticket, 1, 'Escalated via button (Tier 2)');
+      await runEscalation(interaction, ticket, 1, null);
     } catch (err) {
       trackError('escalate-button-tier2', err, interaction);
       await interaction.editReply({ content: 'Failed to escalate to tier 2.' }).catch(() =>
@@ -226,7 +226,7 @@ async function handleButton(interaction) {
     }
     try {
       await interaction.deferReply();
-      await runEscalation(interaction, ticket, 2, 'Escalated via button (Tier 3)');
+      await runEscalation(interaction, ticket, 2, null);
     } catch (err) {
       trackError('escalate-button-tier3', err, interaction);
       await interaction.editReply({ content: 'Failed to escalate to tier 3.' }).catch(() =>

handlers/commands.js

@@ -125,8 +125,8 @@ async function runEscalation(interaction, ticket, nextTier, reason) {
   );
 
   const escalationBody = CONFIG.ESCALATION_MESSAGE
-    .replace(/\{support_name\}/g, CONFIG.SUPPORT_NAME)
-    + (reason ? `\n\n**Reason:** ${reason}` : '');
+    .replace(/\\n/g, '\n')
+    .replace(/\{support_name\}/g, CONFIG.SUPPORT_NAME);
   const escalatedEmbed = new EmbedBuilder()
     .setTitle(`🚨 Escalated to ${nextTier === 1 ? 'Tier 2' : 'Tier 3'} Support`)
     .setDescription(escalationBody)
@@ -147,7 +147,7 @@ async function runEscalation(interaction, ticket, nextTier, reason) {
 
   if (!isDiscordTicket && ticket.gmailThreadId) {
     try {
-      const emailBody = CONFIG.ESCALATION_MESSAGE.replace(/\{support_name\}/g, CONFIG.SUPPORT_NAME) + (reason ? `\n\nReason: ${reason}` : '');
+      const emailBody = CONFIG.ESCALATION_MESSAGE.replace(/\\n/g, '\n').replace(/\{support_name\}/g, CONFIG.SUPPORT_NAME);
       await sendTicketNotificationEmail(
         ticket,
         `Ticket escalated to ${nextTier === 1 ? 'tier 2' : 'tier 3'}`,

settings-site/Dockerfile

@@ -0,0 +1,12 @@
+FROM node:20-alpine
+
+WORKDIR /app
+
+COPY package*.json ./
+RUN npm ci --omit=dev
+
+COPY . .
+
+EXPOSE 12752
+
+CMD ["node", "server.js"]