scan for deleted tickets

services/tickets.js

@@ -584,6 +584,39 @@ async function checkAutoUnclaim(client) {
   logAutomation('Auto-unclaim run', null, `checked: ${checked}, unclaimed: ${unclaimed}`).catch(() => {});
 }
 
+async function reconcileDeletedTicketChannels(client) {
+  const guild = client.guilds.cache.get(CONFIG.DISCORD_GUILD_ID) || client.guilds.cache.first();
+  if (!guild) return { checked: 0, reconciled: 0 };
+
+  const openTickets = await Ticket.find({
+    status: 'open',
+    discordThreadId: { $ne: null }
+  }).lean();
+
+  let checked = 0, reconciled = 0;
+  for (const ticket of openTickets) {
+    checked++;
+    try {
+      let channel = guild.channels.cache.get(ticket.discordThreadId);
+      if (!channel) {
+        channel = await guild.channels.fetch(ticket.discordThreadId).catch(() => null);
+      }
+      if (!channel) {
+        await Ticket.updateOne(
+          { gmailThreadId: ticket.gmailThreadId },
+          { $set: { status: 'closed', discordThreadId: null } }
+        );
+        logAutomation('Reconcile: channel deleted', ticket.discordThreadId, `ticket #${ticket.ticketNumber}`).catch(() => {});
+        reconciled++;
+      }
+    } catch (err) {
+      console.error(`reconcileDeletedTicketChannels error for ${ticket.gmailThreadId}:`, err);
+    }
+  }
+  logAutomation('Reconcile run', null, `checked: ${checked}, reconciled: ${reconciled}`).catch(() => {});
+  return { checked, reconciled };
+}
+
 module.exports = {
   getNextTicketNumber,
   pickTicketCategoryId,
@@ -606,5 +639,6 @@ module.exports = {
   updateTicketActivity,
   checkAutoClose,
   checkReminders,
-  checkAutoUnclaim
+  checkAutoUnclaim,
+  reconcileDeletedTicketChannels
 };