scan for deleted tickets

broccolini-discord.js

@@ -16,7 +16,7 @@ const { handleDiscordReply } = require('./handlers/messages');
 
 // Services & jobs
 const { sendTicketClosedEmail } = require('./services/gmail');
-const { checkAutoClose, checkAutoUnclaim } = require('./services/tickets');
+const { checkAutoClose, checkAutoUnclaim, reconcileDeletedTicketChannels } = require('./services/tickets');
 const { notifyAllStaffUnclaimed } = require('./services/staffNotifications');
 const { registerCommands } = require('./commands/register');
 const bosscordRoutes = require('./routes/bosscord');
@@ -203,6 +203,10 @@ client.once('ready', async () => {
   setInterval(() => runChatAlertChecks(client).catch(e => console.error('runChatAlertChecks:', e)), 5 * 60 * 1000);
   console.log('✓ Chat alert monitoring: every 5 minutes');
 
+  reconcileDeletedTicketChannels(client).catch(e => console.error('reconcileDeletedTicketChannels:', e));
+  setInterval(() => reconcileDeletedTicketChannels(client).catch(e => console.error('reconcileDeletedTicketChannels:', e)), 60 * 60 * 1000);
+  console.log('✓ Reconcile deleted ticket channels: every 1 hour');
+
   if (!CONFIG.STAFF_IDS.length) {
     console.warn('[surgeChecker] STAFF_IDS is not set — zero-staff detection disabled.');
   }

services/surgeChecker.js

@@ -105,7 +105,7 @@ async function checkUnclaimedSurge(client) {
   const count = await Ticket.countDocuments({
     status: 'open',
     claimedBy: null,
-    createdAt: { $lte: cutoff }
+    createdAt: { $lte: cutoff, $ne: null }
   });
   if (count >= CONFIG.SURGE_UNCLAIMED_COUNT) {
     setCooldown('surge:unclaimed');
@@ -123,7 +123,7 @@ async function checkTier3UnclaimedSurge(client) {
     status: 'open',
     escalationTier: 2,
     claimedBy: null,
-    createdAt: { $lte: cutoff }
+    createdAt: { $lte: cutoff, $ne: null }
   }).lean();
   if (tickets.length > 0) {
     setCooldown('surge:tier3_unclaimed');

services/tickets.js

@@ -584,6 +584,39 @@ async function checkAutoUnclaim(client) {
   logAutomation('Auto-unclaim run', null, `checked: ${checked}, unclaimed: ${unclaimed}`).catch(() => {});
 }
 
+async function reconcileDeletedTicketChannels(client) {
+  const guild = client.guilds.cache.get(CONFIG.DISCORD_GUILD_ID) || client.guilds.cache.first();
+  if (!guild) return { checked: 0, reconciled: 0 };
+
+  const openTickets = await Ticket.find({
+    status: 'open',
+    discordThreadId: { $ne: null }
+  }).lean();
+
+  let checked = 0, reconciled = 0;
+  for (const ticket of openTickets) {
+    checked++;
+    try {
+      let channel = guild.channels.cache.get(ticket.discordThreadId);
+      if (!channel) {
+        channel = await guild.channels.fetch(ticket.discordThreadId).catch(() => null);
+      }
+      if (!channel) {
+        await Ticket.updateOne(
+          { gmailThreadId: ticket.gmailThreadId },
+          { $set: { status: 'closed', discordThreadId: null } }
+        );
+        logAutomation('Reconcile: channel deleted', ticket.discordThreadId, `ticket #${ticket.ticketNumber}`).catch(() => {});
+        reconciled++;
+      }
+    } catch (err) {
+      console.error(`reconcileDeletedTicketChannels error for ${ticket.gmailThreadId}:`, err);
+    }
+  }
+  logAutomation('Reconcile run', null, `checked: ${checked}, reconciled: ${reconciled}`).catch(() => {});
+  return { checked, reconciled };
+}
+
 module.exports = {
   getNextTicketNumber,
   pickTicketCategoryId,
@@ -606,5 +639,6 @@ module.exports = {
   updateTicketActivity,
   checkAutoClose,
   checkReminders,
-  checkAutoUnclaim
+  checkAutoUnclaim,
+  reconcileDeletedTicketChannels
 };