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dockerfile and escalation change

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indifferentketchup
2026-04-07 09:58:10 -05:00
parent 56ba8e363a
commit 7da082275f
3 changed files with 17 additions and 5 deletions
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4
handlers/buttons.js
View File

@@ -203,7 +203,7 @@ async function handleButton(interaction) {
} }
try { try {
await interaction.deferReply(); await interaction.deferReply();
await runEscalation(interaction, ticket, 1, 'Escalated via button (Tier 2)'); await runEscalation(interaction, ticket, 1, null);
} catch (err) { } catch (err) {
trackError('escalate-button-tier2', err, interaction); trackError('escalate-button-tier2', err, interaction);
await interaction.editReply({ content: 'Failed to escalate to tier 2.' }).catch(() => await interaction.editReply({ content: 'Failed to escalate to tier 2.' }).catch(() =>
@@ -226,7 +226,7 @@ async function handleButton(interaction) {
} }
try { try {
await interaction.deferReply(); await interaction.deferReply();
await runEscalation(interaction, ticket, 2, 'Escalated via button (Tier 3)'); await runEscalation(interaction, ticket, 2, null);
} catch (err) { } catch (err) {
trackError('escalate-button-tier3', err, interaction); trackError('escalate-button-tier3', err, interaction);
await interaction.editReply({ content: 'Failed to escalate to tier 3.' }).catch(() => await interaction.editReply({ content: 'Failed to escalate to tier 3.' }).catch(() =>

6
handlers/commands.js
View File

@@ -125,8 +125,8 @@ async function runEscalation(interaction, ticket, nextTier, reason) {
); );
const escalationBody = CONFIG.ESCALATION_MESSAGE const escalationBody = CONFIG.ESCALATION_MESSAGE
.replace(/\{support_name\}/g, CONFIG.SUPPORT_NAME) .replace(/\\n/g, '\n')
+ (reason ? `\n\n**Reason:** ${reason}` : ''); .replace(/\{support_name\}/g, CONFIG.SUPPORT_NAME);
const escalatedEmbed = new EmbedBuilder() const escalatedEmbed = new EmbedBuilder()
.setTitle(`🚨 Escalated to ${nextTier === 1 ? 'Tier 2' : 'Tier 3'} Support`) .setTitle(`🚨 Escalated to ${nextTier === 1 ? 'Tier 2' : 'Tier 3'} Support`)
.setDescription(escalationBody) .setDescription(escalationBody)
@@ -147,7 +147,7 @@ async function runEscalation(interaction, ticket, nextTier, reason) {
if (!isDiscordTicket && ticket.gmailThreadId) { if (!isDiscordTicket && ticket.gmailThreadId) {
try { try {
const emailBody = CONFIG.ESCALATION_MESSAGE.replace(/\{support_name\}/g, CONFIG.SUPPORT_NAME) + (reason ? `\n\nReason: ${reason}` : ''); const emailBody = CONFIG.ESCALATION_MESSAGE.replace(/\\n/g, '\n').replace(/\{support_name\}/g, CONFIG.SUPPORT_NAME);
await sendTicketNotificationEmail( await sendTicketNotificationEmail(
ticket, ticket,
`Ticket escalated to ${nextTier === 1 ? 'tier 2' : 'tier 3'}`, `Ticket escalated to ${nextTier === 1 ? 'tier 2' : 'tier 3'}`,

12
settings-site/Dockerfile Normal file
View File

@@ -0,0 +1,12 @@
FROM node:20-alpine
WORKDIR /app
COPY package*.json ./
RUN npm ci --omit=dev
COPY . .
EXPOSE 12752
CMD ["node", "server.js"]