indifferentketchup a565450e2d buttons: allow non-staff to close tickets (countdown still applies) ...

After the previous TICKET_BUTTON_HANDLERS gate, ticket creators and
/add'd members were locked out of every ticket button — including
close_ticket on their own ticket. Add a PUBLIC_TICKET_BUTTONS set so
the close flow (close_ticket / confirm_close / confirm_close_with_email
/ confirm_close_no_email / cancel_close) skips the staff check.

Claim, escalate, and de-escalate remain staff-only. The 60s
FORCE_CLOSE_TIMER countdown, the transcript archive, and the optional
customer-closure email all continue to fire on the existing
runFinalClose path — nothing about the close behavior changes, only
who is allowed to click the button.

cancel_close is intentionally public too: anyone in the channel can
abort a pending close, including the original setter, staff, or the
creator. The pendingCloses entry stores who set it, but the abort path
doesn't gate on that — kept permissive to match the rest of the close
flow.

2026-05-19 22:15:38 +00:00

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