broccolini-bot/handlers/buttons.js

/**
 * Button interaction handlers – claim, close, priority, tag delete,
 * open-ticket panel button, and ticket_modal submission.
 */
const {
  ChannelType,
  ActionRowBuilder,
  ButtonBuilder,
  ButtonStyle,
  AttachmentBuilder,
  EmbedBuilder,
  PermissionFlagsBits,
  ModalBuilder,
  TextInputBuilder,
  TextInputStyle
} = require('discord.js');
const { mongoose } = require('../db-connection');
const { CONFIG } = require('../config');
const { makeTicketName, resolveCreatorNickname, getOrCreateTicketCategory, cleanupEmptyOverflowCategory, checkTicketCreationRateLimit, toDiscordSafeName } = require('../services/tickets');
const { sendTicketClosedEmail } = require('../services/gmail');
const { getTicketActionRow } = require('../utils/ticketComponents');
const { sanitizeEmbedText, truncateEmbedDescription, enforceEmbedLimit } = require('../utils');
const { enqueueRename, enqueueSend } = require('../services/channelQueue');
const { runEscalation, runDeescalation } = require('./commands');
const { pendingCloses } = require('./pendingCloses');
const { logError } = require('../services/debugLog');

const Ticket = mongoose.model('Ticket');
const Transcript = mongoose.model('Transcript');
const Tag = mongoose.model('Tag');

/**
 * Main button/modal handler – called from interactionCreate.
 */
async function handleButton(interaction) {
  // --- "Open Ticket" panel buttons → show modal ---
  if (interaction.customId === 'open_ticket' || interaction.customId === 'open_ticket_thread' || interaction.customId === 'open_ticket_channel') {
    const modalCustomId = interaction.customId === 'open_ticket'
      ? 'ticket_modal'
      : interaction.customId === 'open_ticket_thread'
        ? 'ticket_modal_thread'
        : 'ticket_modal_channel';
    const modal = new ModalBuilder()
      .setCustomId(modalCustomId)
      .setTitle('Please Enter Your Information');

    const emailInput = new TextInputBuilder()
      .setCustomId('ticket_email')
      .setLabel('Account Email:')
      .setStyle(TextInputStyle.Short)
      .setPlaceholder('Example: broccoli@indifferentbroccoli.com')
      .setRequired(true)
      .setMaxLength(100);

    const gameInput = new TextInputBuilder()
      .setCustomId('ticket_game')
      .setLabel('What game do you need help with?')
      .setStyle(TextInputStyle.Short)
      .setPlaceholder('Example: Project Zomboid, Minecraft')
      .setRequired(true)
      .setMaxLength(100);

    const descriptionInput = new TextInputBuilder()
      .setCustomId('ticket_description')
      .setLabel('What do you need help with?')
      .setStyle(TextInputStyle.Paragraph)
      .setPlaceholder("Example: I can't connect to my server.")
      .setRequired(true)
      .setMaxLength(1000);

    modal.addComponents(
      new ActionRowBuilder().addComponents(emailInput),
      new ActionRowBuilder().addComponents(gameInput),
      new ActionRowBuilder().addComponents(descriptionInput)
    );

    return await interaction.showModal(modal);
  }

  // --- Ticket-scoped buttons (need ticket lookup) ---
  const ticket = await Ticket.findOne({ discordThreadId: interaction.channel.id }).lean();
  if (!ticket) {
    return interaction.reply({
      content: 'This channel is not linked to a ticket, or the ticket could not be found.',
      ephemeral: true
    });
  }

  // --- CLAIM / UNCLAIM ---
  if (interaction.customId === 'claim_ticket') {
    return handleClaim(interaction, ticket);
  }

  // --- CLOSE ---
  if (interaction.customId === 'close_ticket') {
    const isEmailTicket = ticket.gmailThreadId && !ticket.gmailThreadId.startsWith('discord-');
    const confirmRow = new ActionRowBuilder();
    if (isEmailTicket) {
      confirmRow.addComponents(
        new ButtonBuilder()
          .setCustomId('confirm_close_with_email')
          .setLabel('Confirm Close With Email')
          .setStyle(ButtonStyle.Danger),
        new ButtonBuilder()
          .setCustomId('confirm_close_no_email')
          .setLabel('Confirm Close Without Email')
          .setStyle(ButtonStyle.Danger),
        new ButtonBuilder()
          .setCustomId('cancel_close')
          .setLabel('Cancel')
          .setStyle(ButtonStyle.Secondary)
      );
    } else {
      confirmRow.addComponents(
        new ButtonBuilder()
          .setCustomId('confirm_close')
          .setLabel('Confirm Close')
          .setStyle(ButtonStyle.Danger),
        new ButtonBuilder()
          .setCustomId('cancel_close')
          .setLabel('Cancel')
          .setStyle(ButtonStyle.Secondary)
      );
    }

    return interaction.reply({
      content: 'Are you sure you want to close this ticket?',
      components: [confirmRow]
    });
  }

  if (
    interaction.customId === 'confirm_close' ||
    interaction.customId === 'confirm_close_with_email' ||
    interaction.customId === 'confirm_close_no_email'
  ) {
    const sendEmail = interaction.customId !== 'confirm_close_no_email';
    const timerSeconds = CONFIG.FORCE_CLOSE_TIMER;
    if (pendingCloses.has(interaction.channel.id)) {
      return interaction.reply({ content: 'A close is already pending for this ticket.', ephemeral: true });
    }
    const cancelRow = new ActionRowBuilder().addComponents(
      new ButtonBuilder()
        .setCustomId('cancel_close')
        .setLabel('Cancel Close')
        .setStyle(ButtonStyle.Secondary)
    );
    await interaction.update({ content: `Closing ticket in ${timerSeconds} seconds.`, components: [cancelRow] });
    const timerId = setTimeout(async () => {
      const pending = pendingCloses.get(interaction.channel.id);
      pendingCloses.delete(interaction.channel.id);
      const freshTicket = await Ticket.findOne({ discordThreadId: interaction.channel.id }).lean();
      if (!freshTicket || freshTicket.status === 'closed') return;
      const { logTicketEvent } = require('../services/debugLog');
      logTicketEvent('Force-close timer fired', [
        { name: 'Ticket', value: interaction.channel.name || interaction.channel.id },
        { name: 'Set by', value: interaction.user.tag },
        { name: 'Duration', value: `${timerSeconds}s` }
      ]).catch(() => {});
      const effectiveSendEmail = pending?.sendEmail ?? true;
      await handleConfirmClose(interaction, freshTicket, effectiveSendEmail);
    }, timerSeconds * 1000);
    pendingCloses.set(interaction.channel.id, { timeout: timerId, userId: interaction.user.id, username: interaction.user.tag, sendEmail });
    return;
  }

  if (interaction.customId === 'cancel_close') {
    const pending = pendingCloses.get(interaction.channel.id);
    if (pending) {
      clearTimeout(pending.timeout);
      pendingCloses.delete(interaction.channel.id);
    }
    return interaction.update({ content: 'Close cancelled.', components: [] });
  }

  // --- ESCALATE (prompt for tier 2 or 3) ---
  if (interaction.customId === 'escalate_ticket') {
    const currentTier = ticket.escalationTier ?? (ticket.escalated ? 1 : 0);
    if (currentTier >= 2) {
      return interaction.reply({ content: 'This ticket is already at tier 3 support.', ephemeral: true });
    }
    const escalateButtons = [];
    if (currentTier < 1) {
      escalateButtons.push(
        new ButtonBuilder()
          .setCustomId('escalate_to_tier2')
          .setLabel('To Tier 2')
          .setStyle(ButtonStyle.Secondary)
      );
    }
    if (currentTier < 2) {
      escalateButtons.push(
        new ButtonBuilder()
          .setCustomId('escalate_to_tier3')
          .setLabel('To Tier 3')
          .setStyle(ButtonStyle.Secondary)
      );
    }
    const choiceRow = new ActionRowBuilder().addComponents(escalateButtons);
    return interaction.reply({
      content: 'Escalate to which tier?',
      components: [choiceRow],
      ephemeral: true
    });
  }

  if (interaction.customId === 'escalate_to_tier2') {
    const currentTier = ticket.escalationTier ?? (ticket.escalated ? 1 : 0);
    if (currentTier >= 1) {
      return interaction.reply({ content: 'This ticket is already at tier 2.', ephemeral: true });
    }
    const categoryId = ticket.gmailThreadId.startsWith('discord-')
      ? CONFIG.DISCORD_ESCALATED2_CHANNEL_ID
      : CONFIG.EMAIL_ESCALATED2_CHANNEL_ID;
    if (!categoryId && !interaction.channel.isThread()) {
      return interaction.reply({ content: 'Tier 2 (ESCALATED2) is not configured for this ticket type.', ephemeral: true });
    }
    try {
      await interaction.deferReply();
      await runEscalation(interaction, ticket, 1, null);
    } catch (err) {
      logError('escalate-button-tier2', err, interaction).catch(() => {});
      await interaction.editReply({ content: 'Failed to escalate to tier 2.' }).catch(() =>
        interaction.followUp({ content: 'Failed to escalate to tier 2.', ephemeral: true }).catch(() => {})
      );
    }
    return;
  }

  if (interaction.customId === 'escalate_to_tier3') {
    const currentTier = ticket.escalationTier ?? (ticket.escalated ? 1 : 0);
    if (currentTier >= 2) {
      return interaction.reply({ content: 'This ticket is already at tier 3.', ephemeral: true });
    }
    const categoryId = ticket.gmailThreadId.startsWith('discord-')
      ? CONFIG.DISCORD_ESCALATED3_CHANNEL_ID
      : CONFIG.EMAIL_ESCALATED3_CHANNEL_ID;
    if (!categoryId && !interaction.channel.isThread()) {
      return interaction.reply({ content: 'Tier 3 (ESCALATED3) is not configured for this ticket type.', ephemeral: true });
    }
    try {
      await interaction.deferReply();
      await runEscalation(interaction, ticket, 2, null);
    } catch (err) {
      logError('escalate-button-tier3', err, interaction).catch(() => {});
      await interaction.editReply({ content: 'Failed to escalate to tier 3.' }).catch(() =>
        interaction.followUp({ content: 'Failed to escalate to tier 3.', ephemeral: true }).catch(() => {})
      );
    }
    return;
  }

  // --- DEESCALATE ---
  if (interaction.customId === 'deescalate_ticket') {
    const currentTier = ticket.escalationTier ?? (ticket.escalated ? 1 : 0);
    if (currentTier === 0) {
      return interaction.reply({ content: 'This ticket is not escalated.', ephemeral: true });
    }
    try {
      await interaction.deferReply({ ephemeral: true });
      await runDeescalation(interaction, ticket);
    } catch (err) {
      logError('deescalate-button', err, interaction).catch(() => {});
      await interaction.editReply({ content: 'Failed to deescalate this ticket.' }).catch(() =>
        interaction.followUp({ content: 'Failed to deescalate this ticket.', ephemeral: true }).catch(() => {})
      );
    }
    return;
  }

  // --- TAG DELETE CONFIRM ---
  if (interaction.customId.startsWith('confirm_delete_tag::')) {
    const tagName = interaction.customId.slice('confirm_delete_tag::'.length);

    try {
      const result = await Tag.deleteOne({ name: tagName });

      if (result.deletedCount === 0) {
        await interaction.update({
          content: `❌ Tag "${tagName}" not found.`,
          components: []
        });
      } else {
        await interaction.update({
          content: `✅ Tag "${tagName}" deleted successfully.`,
          components: []
        });
      }
    } catch (err) {
      logError('tag-delete-confirm', err, interaction).catch(() => {});
      await interaction.update({
        content: '❌ Failed to delete tag.',
        components: []
      });
    }
  }

  if (interaction.customId === 'cancel_delete_tag') {
    return interaction.update({ content: 'Tag deletion cancelled.', components: [] });
  }

  // Priority is set via /priority slash command only; no priority buttons in tickets.
}

// --- CLAIM LOGIC ---
async function handleClaim(interaction, ticket) {
  const freshTicket = await Ticket.findOne({ gmailThreadId: ticket.gmailThreadId }).lean();
  if (!freshTicket) {
    return interaction.reply({ content: 'Ticket data missing.', ephemeral: true });
  }

  const isClaimed = !!freshTicket.claimedBy;
  const claimerLabel =
    interaction.member?.displayName || interaction.user.username;
  const guild = interaction.guild;
  const isClaimedByMe = freshTicket.claimedBy === claimerLabel;

  const [row0] = interaction.message.components;
  if (!row0) {
    return interaction.reply({ content: 'No components to update.', ephemeral: true });
  }

  const row = ActionRowBuilder.from(row0);
  const [btnClose, btnClaim] = row.components;

  if (!btnClose || !btnClaim) {
    return interaction.reply({ content: 'Buttons missing.', ephemeral: true });
  }

  if (isClaimed && !isClaimedByMe && !CONFIG.ALLOW_CLAIM_OVERWRITE) {
    return interaction.reply({
      content: `This ticket is already claimed by **${freshTicket.claimedBy}**.`,
      ephemeral: true
    });
  }

  if (!isClaimed || (isClaimed && !isClaimedByMe && CONFIG.ALLOW_CLAIM_OVERWRITE)) {
    await Ticket.updateOne(
      { gmailThreadId: freshTicket.gmailThreadId },
      { $set: { claimedBy: claimerLabel, claimerId: interaction.user.id } }
    );
    freshTicket.claimedBy = claimerLabel;
    freshTicket.claimerId = interaction.user.id;

    const claimerEmoji = CONFIG.STAFF_EMOJIS[interaction.user.id] || CONFIG.CLAIMER_EMOJI_FALLBACK;
    const creatorNickname = await resolveCreatorNickname(guild, freshTicket);

    const state = freshTicket.escalated ? 'escalated-claimed' : 'claimed';
    const newName = makeTicketName(state, freshTicket, creatorNickname, claimerEmoji);
    enqueueRename(interaction.channel, newName).catch(err => logError('rename', err).catch(() => {}));

    const label = `Unclaim (${claimerLabel})`;

    btnClose
      .setCustomId('close_ticket')
      .setLabel(CONFIG.BUTTON_LABEL_CLOSE)
      .setEmoji(CONFIG.BUTTON_EMOJI_CLOSE)
      .setStyle(ButtonStyle.Secondary)
      .setDisabled(false);

    btnClaim
      .setCustomId('claim_ticket')
      .setEmoji(CONFIG.BUTTON_EMOJI_UNCLAIM)
      .setStyle(ButtonStyle.Secondary)
      .setDisabled(false)
      .setLabel(label);

    await interaction.update({ components: [row] });
    const claimText = CONFIG.TICKET_CLAIMED_MESSAGE
      .replace(/\{staff_mention\}/g, interaction.user.toString())
      .replace(/\{staff_name\}/g, interaction.member?.displayName || interaction.user.username);
    const claimEmbed = new EmbedBuilder()
      .setTitle('✅ Ticket Claimed')
      .setDescription(claimText)
      .setColor(CONFIG.EMBED_COLOR_CLAIMED)
      .setFooter({ text: `Claimed by ${claimerLabel}` });
    await interaction.followUp({ embeds: [claimEmbed] });
    const { addMemberToStaffThread } = require('../services/staffThread');
    await addMemberToStaffThread(interaction.channel, interaction.user.id).catch(() => {});
  } else {
    // Unclaim
    await Ticket.updateOne(
      { gmailThreadId: freshTicket.gmailThreadId },
      { $set: { claimedBy: null, claimerId: null } }
    );
    freshTicket.claimedBy = null;
    freshTicket.claimerId = null;

    const creatorNicknameUnclaim = await resolveCreatorNickname(guild, freshTicket);
    const unclaimState = (freshTicket.escalationTier ?? 0) >= 1 ? 'escalated' : 'unclaimed';
    enqueueRename(interaction.channel, makeTicketName(unclaimState, freshTicket, creatorNicknameUnclaim)).catch(err => logError('rename', err).catch(() => {}));

    btnClose
      .setCustomId('close_ticket')
      .setLabel(CONFIG.BUTTON_LABEL_CLOSE)
      .setEmoji(CONFIG.BUTTON_EMOJI_CLOSE)
      .setStyle(ButtonStyle.Secondary)
      .setDisabled(false);

    btnClaim
      .setCustomId('claim_ticket')
      .setEmoji(CONFIG.BUTTON_EMOJI_CLAIM)
      .setStyle(ButtonStyle.Secondary)
      .setDisabled(false)
      .setLabel(CONFIG.BUTTON_LABEL_CLAIM);

    await interaction.update({ components: [row] });
    const unclaimText = CONFIG.TICKET_UNCLAIMED_MESSAGE
      .replace(/\{staff_mention\}/g, interaction.user.toString())
      .replace(/\{staff_name\}/g, interaction.member?.displayName || interaction.user.username);
    const unclaimEmbed = new EmbedBuilder()
      .setTitle('🔓 Ticket Unclaimed')
      .setDescription(unclaimText)
      .setColor(0x808080)
      .setFooter({ text: `Unclaimed by ${claimerLabel}` });
    await interaction.followUp({ embeds: [unclaimEmbed] });
  }
}

// --- CONFIRM CLOSE ---
async function handleConfirmClose(interaction, ticket, sendEmail = true) {
  const closedAt = new Date();
  try {
    await interaction.update({ content: 'Archiving and closing...', components: [] });
  } catch {
    // Already acknowledged – fall back to editReply
    await interaction.editReply({ content: 'Archiving and closing...', components: [] }).catch(() => {});
  }
  try {
    const messages = await interaction.channel.messages.fetch({ limit: 100 });
    const log =
      `TRANSCRIPT: ${ticket.subject}\nUser: ${ticket.senderEmail}\n---\n` +
      messages
        .reverse()
        .map(
          m =>
            `[${m.createdAt.toLocaleString()}] ${m.author.tag}: ${m.cleanContent}`
        )
        .join('\n');

    const file = new AttachmentBuilder(Buffer.from(log), {
      name: `transcript-${interaction.channel.name}.txt`
    });

    const channelName = interaction.channel.name;
    const opened = new Date(ticket.createdAt);
    const openedStr = opened.toLocaleString('en-US', {
      month: '2-digit',
      day: '2-digit',
      year: 'numeric',
      hour: '2-digit',
      minute: '2-digit',
      second: '2-digit',
      hour12: true,
      timeZoneName: 'short'
    });
    const closedStr = closedAt.toLocaleString('en-US', {
      month: '2-digit',
      day: '2-digit',
      year: 'numeric',
      hour: '2-digit',
      minute: '2-digit',
      second: '2-digit',
      hour12: true,
      timeZoneName: 'short'
    });

    // In-ticket message before transcript is posted (Discord close message)
    const discordCloseContent = CONFIG.DISCORD_CLOSE_MESSAGE;
    await enqueueSend(interaction.channel, discordCloseContent);

    const transcriptChan = await interaction.client.channels
      .fetch(CONFIG.TRANSCRIPT_CHAN)
      .catch(() => null);
    let transcriptMsg = null;

    const transcriptContent = CONFIG.DISCORD_TRANSCRIPT_MESSAGE
      .replace(/\{channel_name\}/g, channelName)
      .replace(/\{email\}/g, ticket.senderEmail || '')
      .replace(/\{date_opened\}/g, openedStr)
      .replace(/\{date_closed\}/g, closedStr)
      + `\n\nDate Opened: ${openedStr}\nDate Closed: ${closedStr}`;

    if (transcriptChan) {
      transcriptMsg = await enqueueSend(transcriptChan, {
        content: transcriptContent,
        files: [file]
      });
    }

    // DM the transcript to the ticket creator (Discord-originated tickets).
    // Gated because many users have DMs from server members disabled — the send
    // then 50007s and generates noise. Default off; enable via env when desired.
    if (CONFIG.TRANSCRIPT_DM_TO_CREATOR && ticket.gmailThreadId?.startsWith('discord-')) {
      const creatorId = ticket.gmailThreadId.split('-').pop();
      try {
        const creator = await interaction.client.users.fetch(creatorId);
        const dmFile = new AttachmentBuilder(Buffer.from(log), {
          name: `transcript-${channelName}.txt`
        });
        const dmContent = CONFIG.DISCORD_TRANSCRIPT_MESSAGE
          .replace(/\{channel_name\}/g, channelName)
          .replace(/\{email\}/g, ticket.senderEmail || '')
          .replace(/\{date_opened\}/g, openedStr)
          .replace(/\{date_closed\}/g, closedStr);
        await creator.send({
          content: dmContent,
          files: [dmFile]
        });
      } catch (dmErr) {
        // 50007 = "Cannot send messages to this user" — user has DMs off. Expected; ignore.
        if (dmErr?.code !== 50007) {
          logError('transcript-dm', dmErr).catch(() => {});
        }
      }
    }

    const logChan = await interaction.client.channels
      .fetch(CONFIG.LOG_CHAN)
      .catch(() => null);
    if (logChan) {
      const closerMention = interaction.user.toString();
      const closerDisplayName = interaction.member?.displayName || interaction.user.username;

      let logMsg;
      if (ticket.gmailThreadId?.startsWith('discord-')) {
        const creatorId = ticket.gmailThreadId.split('-').pop();
        try {
          const creator = await interaction.client.users.fetch(creatorId);
          const creatorMention = creator.toString();
          logMsg = `Closed ${creatorMention}'s **${channelName}** by ${closerMention} (${closerDisplayName})`;
        } catch {
          logMsg = `Closed **${channelName}** by ${closerMention} (${closerDisplayName})`;
        }
      } else {
        logMsg = `Closed **${channelName}** (${ticket.senderEmail}) by ${closerMention} (${closerDisplayName})`;
      }
      await enqueueSend(logChan, logMsg);
    }

    const closerDisplayName =
      interaction.member?.displayName || interaction.user.username;

    if (sendEmail && !ticket.gmailThreadId?.startsWith('discord-')) {
      await sendTicketClosedEmail(ticket, closerDisplayName, interaction.user.id);
    }
    await Ticket.updateOne(
      { gmailThreadId: ticket.gmailThreadId },
      { $set: { discordThreadId: null, status: 'closed' } }
    );

    if (transcriptMsg?.id) {
      await Transcript.create({
        gmailThreadId: ticket.gmailThreadId,
        transcriptMessageId: transcriptMsg.id,
        createdAt: new Date()
      });
    }

    const parentCatId = ticket.parentCategoryId;
    const guildRef = interaction.guild;

    setTimeout(
      () => interaction.channel.delete().catch(() => {}),
      5000
    );
    setTimeout(() => {
      (async () => {
        if (parentCatId && guildRef) {
          await cleanupEmptyOverflowCategory(guildRef, parentCatId, CONFIG.TICKET_CATEGORY_NAME);
        }
      })();
    }, 6000);
  } catch (e) {
    console.error('Close ticket error:', e);
  }
}

/**
 * Handle the ticket_modal submission (from the open-ticket panel button).
 */
async function handleTicketModal(interaction) {
  await interaction.deferReply({ ephemeral: true });

  const email = interaction.fields.getTextInputValue('ticket_email').trim().toLowerCase();
  const game = interaction.fields.getTextInputValue('ticket_game').trim();
  const description = interaction.fields.getTextInputValue('ticket_description');
  const subject = game ? `[${game}] ${description.slice(0, 60)}` : description.slice(0, 80);
  const priority = CONFIG.PRIORITY_ENABLED ? CONFIG.DEFAULT_PRIORITY : 'normal';

  const rateLimit = checkTicketCreationRateLimit(interaction.user.id);
  if (!rateLimit.allowed) {
    const mins = Math.ceil((rateLimit.retryAfterMs || 0) / 60000);
    return interaction.editReply(`You can only create ${CONFIG.RATE_LIMIT_TICKETS_PER_USER} ticket(s) per ${CONFIG.RATE_LIMIT_WINDOW_MINUTES} minutes. Try again in ${mins} minute(s).`);
  }

  try {
    const guild = interaction.guild;
    const lastTicket = await Ticket.findOne().sort({ ticketNumber: -1 }).select('ticketNumber').lean();
    const ticketNumber = (lastTicket?.ticketNumber || 0) + 1;

    const creatorNicknameModal = interaction.member?.displayName || interaction.user.username;
    const unclaimedName = toDiscordSafeName(`unclaimed-${creatorNicknameModal}-${ticketNumber}`);

    let channel;
    let parentCategoryIdForTicket = null;
    let parentId;
    try {
      parentId = await getOrCreateTicketCategory(
        guild,
        CONFIG.DISCORD_TICKET_CATEGORY_ID,
        CONFIG.TICKET_CATEGORY_NAME
      );
    } catch (err) {
      console.error('getOrCreateTicketCategory (ticket modal):', err);
      return interaction.editReply('Discord ticket category could not be resolved. Contact an administrator.');
    }
    parentCategoryIdForTicket = parentId;
    try {
      // TODO(queue-migrate): initial permissionOverwrites here are fine since the channel is just being created, but any later permissionOverwrites mutation on this channel should go through channelQueue.
      channel = await guild.channels.create({
        name: unclaimedName,
        type: ChannelType.GuildText,
        parent: parentId,
        permissionOverwrites: [
          { id: guild.id, deny: [PermissionFlagsBits.ViewChannel] },
          {
            id: interaction.user.id,
            allow: [PermissionFlagsBits.ViewChannel, PermissionFlagsBits.SendMessages, PermissionFlagsBits.ReadMessageHistory]
          },
          {
            id: CONFIG.ROLE_ID_TO_PING,
            allow: [PermissionFlagsBits.ViewChannel, PermissionFlagsBits.SendMessages, PermissionFlagsBits.ReadMessageHistory]
          }
        ]
      });
    } catch (err) {
      console.error('guild.channels.create (ticket modal):', err);
      return interaction.editReply('Failed to create ticket channel. Contact an administrator.');
    }

    const gmailThreadId = `discord-${Date.now()}-${interaction.user.id}`;
    const now = new Date();
    await Ticket.create({
      gmailThreadId,
      discordThreadId: channel.id,
      senderEmail: email,
      subject,
      game: game || null,
      createdAt: now,
      status: 'open',
      ticketNumber,
      priority,
      lastActivity: now,
      parentCategoryId: parentCategoryIdForTicket
    });

    const descTrimmed = description.length > 500 ? description.slice(0, 497) + '…' : description;

    const welcomeEmbed = new EmbedBuilder()
      .setTitle("We got your ticket.")
      .setDescription("We'll be with you as soon as possible.")
      .setColor(5763719)
      .setThumbnail("https://indifferentbroccoli.com/img/broccoli_shadow_square.png");

    const infoEmbed = new EmbedBuilder()
      .setColor(5763719)
      .setDescription(truncateEmbedDescription(
        `**Account Email:**\n\`\`\`\n${sanitizeEmbedText(email)}\n\`\`\`\n` +
        `**Game:**\n\`\`\`\n${sanitizeEmbedText(game) || "Not specified"}\n\`\`\`\n` +
        `**What do you need help with?**\n\`\`\`\n${sanitizeEmbedText(descTrimmed)}\n\`\`\``
      ));

    const resourcesEmbed = new EmbedBuilder()
      .setTitle("We're ~~happy~~ indifferent to help. :indifferentbroccoli:")
      .setDescription("Please feel free to add any additional information to the ticket, including recent changes to the server, if any.")
      .setColor(5763719)
      .addFields(
        { name: "Check out our wiki for guides:", value: "[Indifferent Broccolipedia](https://wiki.indifferentbroccoli.com)", inline: false }
      )
      .setFooter({ text: "indifferent broccoli tickets (:|)", iconURL: "https://i.ibb.co/sJdytfFM/Untitled-design-6.png" });

    const actionRow = getTicketActionRow({ escalationTier: 0 });

    enforceEmbedLimit([welcomeEmbed, infoEmbed, resourcesEmbed]);
    let welcomeMsg;
    try {
      welcomeMsg = await enqueueSend(channel, {
        content: `Hey There ${interaction.user} 🥦`,
        embeds: [welcomeEmbed, infoEmbed, resourcesEmbed],
        components: [actionRow]
      });

      await Ticket.updateOne(
        { discordThreadId: channel.id },
        { $set: { welcomeMessageId: welcomeMsg.id } }
      );
    } catch (err) {
      console.error('welcomeMessageId-save', err);
    }

    const { createStaffThread } = require('../services/staffThread');
    await createStaffThread(channel, interaction.client).catch(() => {});

    if (CONFIG.PIN_INITIAL_MESSAGE_ENABLED && welcomeMsg) {
      const { pinMessage } = require('../services/pinMessage');
      await pinMessage(welcomeMsg, interaction.client).catch(() => {});
    }

    await interaction.deleteReply().catch(() => {});

    const logChan = await interaction.client.channels.fetch(CONFIG.LOG_CHAN).catch(() => null);
    if (logChan) {
      await enqueueSend(logChan,
        `📝 ${channel.name} created by ${interaction.user.tag}`
      );
    }
  } catch (err) {
    console.error('Ticket creation error:', err);
    await interaction.editReply('Failed to create ticket. Please contact an administrator.');
  }
}

module.exports = { handleButton, handleTicketModal };