indifferentketchup
cdb5db0082
Event-sourced tracking of staff/ticket lifecycle actions, plus a /stats command. Foundation for a future tickets-website analytics dashboard. Data: - StaffAction model (event log) + Ticket.game / Ticket.closedAt - STATS_ADMIN_IDS config (who may view others' stats) Recording (fire-and-forget, idempotent on real state transitions): - claim, response (channel reply + /response send), escalate, de-escalate, transfer, close (4 sites), reopen — each denormalizes ticketType, tier, priority, game, requester (senderEmail / creatorId), guildId - close events carry closerType / resolverId (claimer credit) / wasClaimed; transfer carries fromId / toId; reopen stamps resolverId - conditional close transition helper (atomic open->closed + closedAt) shared by all four close paths Query + command: - pure period parser (presets + free-text) and stats shaper (per-metric keys) - command-aware autocomplete dispatch - /stats: period (autocomplete) + member (admin-gated) + source (all/email/ discord), ManageMessages + staff-role gated, ephemeral, tier-labeled embed 288+ unit tests; timing/busiest-times data is collected but displayed later.
92 lines
3.1 KiB
JavaScript
92 lines
3.1 KiB
JavaScript
var mongoose = require('mongoose');
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// ===== Broccolini Bot Models =====
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const ticketSchema = new mongoose.Schema({
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gmailThreadId: { type: String, required: true, unique: true, index: true },
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discordThreadId: String,
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senderEmail: { type: String, required: true },
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subject: String,
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createdAt: { type: Date, default: Date.now },
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status: { type: String, default: 'open', enum: ['open', 'closed'] },
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transcriptMessageId: String,
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claimedBy: String,
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escalated: { type: Boolean, default: false },
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escalationTier: { type: Number, default: 0 },
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ticketNumber: Number,
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priority: { type: String, default: 'normal', enum: ['low', 'normal', 'medium', 'high'] },
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lastActivity: Date,
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welcomeMessageId: String,
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claimerId: String,
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creatorId: String,
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parentCategoryId: String,
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pendingDelete: { type: Boolean, default: false },
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game: String,
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closedAt: Date
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});
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ticketSchema.index({ status: 1, lastActivity: 1 });
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ticketSchema.index({ senderEmail: 1, status: 1 });
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ticketSchema.index({ discordThreadId: 1 });
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mongoose.model('Ticket', ticketSchema);
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mongoose.model('TicketCounter', new mongoose.Schema({
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senderLocal: { type: String, required: true, unique: true },
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counter: { type: Number, default: 1 }
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}));
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mongoose.model('Transcript', new mongoose.Schema({
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gmailThreadId: { type: String, required: true },
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transcriptMessageId: String,
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createdAt: { type: Date, default: Date.now }
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}));
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mongoose.model('Tag', new mongoose.Schema({
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name: { type: String, required: true, unique: true },
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content: { type: String, required: true },
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createdAt: { type: Date, default: Date.now },
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createdBy: String,
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useCount: { type: Number, default: 0 }
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}));
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mongoose.model('StaffSettings', new mongoose.Schema({
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userId: { type: String, required: true, unique: true },
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guildId: { type: String, required: true },
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notifyDm: { type: Boolean, default: false },
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updatedAt: { type: Date, default: Date.now }
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}));
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mongoose.model('StaffSignature', new mongoose.Schema({
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userId: { type: String, required: true, unique: true },
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guildId: { type: String, required: true },
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valediction: { type: String, default: '' },
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displayName: { type: String, default: '' },
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tagline: { type: String, default: '' },
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updatedAt: { type: Date, default: Date.now }
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}));
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const staffActionSchema = new mongoose.Schema({
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staffId: { type: String, required: true },
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type: { type: String, required: true },
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tier: { type: Number, default: 0 },
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ticketType: String,
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priority: String,
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game: String,
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senderEmail: String,
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creatorId: String,
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gmailThreadId: String,
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guildId: String,
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createdAt: { type: Date, default: Date.now },
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// close-only
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closerType: String,
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resolverId: String,
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wasClaimed: Boolean,
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// transfer-only
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fromId: String,
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toId: String
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});
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staffActionSchema.index({ staffId: 1, createdAt: -1 });
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staffActionSchema.index({ gmailThreadId: 1, createdAt: 1 });
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mongoose.model('StaffAction', staffActionSchema);
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